1. Are the products sold on staemdeals.shop official Steam Deck devices?

Yes. We are an official store under Valve Corporation, and all products are 100% authentic and sourced directly from Valve’s authorized supply chain.

2. Do you ship internationally?

Yes. We ship worldwide with an average delivery time of 15 business days.

3. How do I track my order?

Once your order is shipped, we will email you a tracking number. You can track your shipment on the carrier’s official website.

4. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal (depending on your region).

5. What if I receive a defective or incorrect item?

Please contact us within 7 days of receiving your package with photos of the issue. We will arrange a replacement or a full refund.

6. Can I cancel my order after placing it?

Orders can be canceled within 24 hours of purchase if they have not been processed for shipping.